Fri, 11/17/2017 | J.D. Power News
J.D. Power Hires Tom Super as Director of Property & Casualty Insurance Practice
Tom Super, a well-established expert in insurance and corporate strategy, has been hired as Director of Property and Casualty Insurance at J.D. Power, the global leader in consumer data & analytics and advisory services.
Wed, 11/15/2017 | Electronics
J.D. Power 2017 Wireless Router Satisfaction Report
Overall wireless router customer satisfaction declines in 2017 to 833, on a 1,000-point scale, from 847 in 2016. Satisfaction declines in all 10 factors measured in the study, with the largest decline in customer service (down 26 points on a 1,000-point scale), according to the J.D.
Wed, 11/15/2017 | Manufacturer/OEM
J.D. Power 2017 U.S. Sales Satisfaction Index Study
Car shoppers are arming themselves with more vehicle information before going into a dealership, but it’s the pre-purchase interaction with the salesperson that leads to high sales satisfaction, according to the J.D. Power 2017 U.S. Sales Satisfaction Index Study.SM
Wed, 11/15/2017 | Travel
J.D. Power 2017 Airline Loyalty Program Satisfaction Study
Airline loyalty rewards program benefits that extend beyond airline services and ticket fees have a significant effect on customer satisfaction, according to the J.D.
Wed, 11/15/2017 | Retail
J.D. Power 2017 Mattress Satisfaction Report
Mattress customer satisfaction has declined from 2016, due to comfort levels and ineffective pricing according to the J.D. Power 2017 Mattress Satisfaction Report.SM